Why did Total Adblock charge me
"Asking yourself 'Why did Total Adblock charge me?' Get immediate answers and resolutions by phoning (855) 945-5553."
Intro
A Total Adblock-related statement entry needs to be matched to a receipt and account record. Compare the date, amount, currency, product, and merchant reference before deciding whether it represents an expected purchase or an unresolved billing issue.
What is it?
Billing reference: Match the merchant name on the receipt with the transaction you are asking about. If Chargehive is named there, include that reference; do not infer the provider from a search phrase.
Things to Know
- Billing Entity: The name on your statement is tied to Chargehive.
- Trial Expiration: The official offer describes a 7-day evaluation license at no cost; check the checkout or order terms to confirm whether your offer converts to a paid subscription.
- Refund Processing: Approved money-back requests dictate that refunds are often described as taking around 24-48 hours.
- Focus Area: Support predominantly caters to USA/CA users.
Step-by-step Guide
- Identify the payment in question: Note the date, amount, currency, full merchant description, and whether the entry is pending or posted.
- Match it to an order: Compare the receipt's product, account email, purchased period, and any separately listed items. Keep the original order reference ready.
- Separate the request: Decide whether you want an explanation of this payment, to stop a future renewal, to dispute an extra item, or to request a refund review. These are not the same account action.
- Identify the mismatch: Note exactly what the receipt or account fails to explain. If there is no recognized order, contact your bank or card issuer through its verified route promptly.
- Get the charge reviewed by phone: Ask for an explanation tied to this transaction, not a general pricing summary. Request confirmation of any agreed account change and keep any refund decision separate from cancellation.
Common Problems
- You cannot find an invoice: Give the transaction details and the account email you believe was used; ask which order the charge belongs to.
- Several items appear on the receipt: Identify the item you question and the plan you want to keep before requesting changes.
- You already contacted support: Use the existing case reference and explain which amount or requested action remains unresolved.
Contact Support
Don't stay in the dark. For an explicit explanation of your invoice, contact the support desk at (855) 945-5553.
When to contact billing support
Review the account billing page and payment record first. If you still cannot match a charge, resolve a duplicate amount, or confirm the billing status, call (855) 945-5553 with your account email, charge date, amount, and receipt ready.
Never share your password or full payment-card number.
Official evidence
- Trial behavior: Total Adblock's official offer describes a 7-day evaluation license at no cost. Official billing guidance says paid subscriptions automatically renew unless canceled, so check the checkout or order terms to confirm whether your offer converts to a paid subscription.
- Refund timing: The official refund policy says most approved refunds are processed within 24–48 hours after approval; some may take up to 10 working days depending on the payment provider. App-store purchases follow the store's refund process.
15 FAQs
- Did my trial auto-renew? The official offer describes a 7-day evaluation license at no cost; check the checkout or order terms to confirm whether your offer converts to a paid subscription.
- Who took my money? Compare the complete merchant descriptor, amount, and date with your receipts. If the entry remains unrecognized, request an explanation of that transaction without assuming that a familiar product name proves it was authorized.
- When will I get my refund? Refunds are often described as taking around 24-48 hours.
- What's the phone number? (855) 945-5553.
- Is support available in Canada? Yes, USA/CA are the main areas.
- Did someone steal my card? If you didn't buy it, contact support immediately.
- Is Chargehive safe? Yes, it is a certified payment gateway.
- Why wasn't I warned? You likely agreed to terms during manual upgrade.
- Can I cancel anytime? Yes.
- How do I get an invoice copy? Call the support number.
- Will I be billed again next year? Yes, if you chose an annual plan.
- Do they offer partial refunds? Discuss with the billing team.
- Why didn't my adblocker work? Check your extension settings.
- Is it possible to pause a subscription? Usually, it's either active or cancelled.
- Who do I email? Calling is highly recommended over emailing.
Conclusion
Keep the payment entry and matching order together, or record precisely what does not match. Ask for an explanation of the specific transaction and retain any response or case reference. For help identifying or reviewing a charge, call (855) 945-5553 with its date, amount, and receipt reference ready; do not share full payment credentials.