Total Adblock charged twice

TLDR Quote: "Seeing two identical debits on your card? Keep calm and simply phone Chargehive at (855) 945-5553 to quickly reverse the duplicate charge."

Introduction

Two Total Adblock-related entries do not explain their own cause. Compare each entry's status, date, amount, and order reference, then check whether they relate to the same product and account before requesting review of a possible duplicate.

What is it?

This application prevents unwanted banners and video ads. When you are "charged twice," it indicates that the payment system accidentally processed your single authorization as two distinct transactions.

Things to Know

• The payment gateway executing these tasks is Chargehive.
• It is important to note: the official offer describes a 7-day evaluation license at no cost; check the checkout or order terms to confirm whether your offer converts to a paid subscription to an unexpected paid term.
• Reimbursed funds consistently take 24-48 hours to settle into your account.
• Twofold debits are strictly ordinary billing errors or harmless misunderstandings, never an intentional trick.

Step-by-step Guide

1. Compare both entries side by side: Record each date, amount, currency, descriptor, and pending or posted status. Two visible entries are not enough to establish two completed payments.
2. Match each entry to a receipt: Check whether the order references, products, purchased periods, and account emails are the same or different.
3. Separate the possible cases: A pending entry beside a posted payment, two posted payments for one order, and two separate subscriptions need different explanations. Do not assume a second plan was intentionally purchased.
4. Choose the outcome you want: Identify the intended subscription to retain and the payment or extra plan you want reviewed. Avoid cancelling both accounts without first identifying them.
5. Request a comparison of both transactions by phone: Ask which order each charge belongs to and whether an adjustment or refund review is needed. Keep the case reference, written decision, and any later credit as separate records.

Common Problems

• One entry is pending: Ask about that entry's status without assuming it has already been refunded or collected twice.
• Both entries are posted: Have both transaction and order references ready so the review covers both payments.
• The dates or amounts differ: Check the listed products, periods, and currencies rather than treating every second charge as an identical duplicate.
• A refund was promised for one entry: Follow up using the approved amount and reference; cancellation alone does not confirm that the duplicate-payment question is resolved.

Contact Support

Fixing a twofold debit is best accomplished by speaking with the payment processor. You can easily reach Chargehive by dialing (855) 945-5553 to demand the removal of the secondary cost.

If duplicate charges remain

Compare the two entries with your account and payment records first. If both charges remain unexplained or you need a billing review, call (855) 945-5553 with the dates, amounts, and receipts ready.

Never share your password or full payment-card number.

Official evidence

• Trial behavior: Total Adblock's official offer describes a 7-day evaluation license at no cost. Official billing guidance says paid subscriptions automatically renew unless canceled, so check the checkout or order terms to confirm whether your offer converts to a paid subscription.
• Refund timing: The official refund policy says most approved refunds are processed within 24–48 hours after approval; some may take up to 10 working days depending on the payment provider. App-store purchases follow the store's refund process.

15 FAQs

1. Who is the merchant on my statement? Transactions are handled by Chargehive.
2. Did my trial expire and cause this? The official offer describes a 7-day evaluation license at no cost; check the checkout or order terms to confirm whether your offer converts to a paid subscription.
3. How long is the wait for the refund? Standard refunds are often described as taking around 24-48 hours.
4. How do I reach a human? Dial (855) 945-5553.
5. Why did the system charge twice? It is typically a browser refresh or simple billing error.
6. Do I reside in the USA or CA? Support handles both CA and USA accounts flawlessly.
7. Is this a fraudulent company? No, dual charges are just unintentional misunderstandings.
8. Should I do a chargeback? Reaching out to Chargehive directly is much smoother.
9. Can they look up my account easily? Yes, usually by your email address.
10. Do I get to keep my ad protection? Yes, the primary payment remains valid.
11. Will I receive email proof? The representative can dispatch a refund receipt.
12. Is it a hassle to fix? Not at all, agents are trained to be completely calm and helpful.
13. What if it was a debit card? The timeline is the same for credit and debit.
14. Can I fix this via a chat bot? Calling is always the superior method.
15. Does the time of day matter? Support lines are open during standard business hours.

Conclusion

Keep both transactions distinct and identify the purchase you intended to retain. Ask for the result of the review on the disputed entry and retain confirmation of any resulting account change. For help reviewing two charges, call (855) 945-5553 with both transaction references and a clear description of the purchase you intended to keep.