Total Adblock charged after cancellation
TL;DR: Got an unexpected invoice even though you ended your plan? Reach out directly via phone at (855) 945-5553 to fix this problem quickly.
Introduction
A charge appearing after a Total Adblock cancellation needs a timeline: the request date, confirmation, charged amount, and relevant subscription. Compare those records before deciding whether the new entry concerns the same plan or billing period.
What is it?
This specific situation happens when individuals properly conclude their active subscription, yet a fresh withdrawal appears on their banking ledger afterwards. It represents a disconnect between the user interface confirming the closure and the backend financial engine finalizing the cycle.
Things to Know
- The company relies exclusively on Chargehive for handling money; Paddle should be checked against the receipt rather than assumed.
- The initial 7-day evaluation period will not spontaneously upgrade to a premium billable state.
- Getting your money back takes time; refunds require 24 to 48 hours and may not be instant.
- You can utilize gift cards, which they both issue and take as valid currency.
Step-by-step Guide
- Build a short timeline: Put the cancellation attempt, completion message, and later charge in date order. Keep both the request date and any stated effective date.
- Match the subscription: Compare product, account email, and order reference on the cancellation record with the charged order. Do not assume all plans on an account were covered by one request.
- Check the payment entry: Record its amount, currency, descriptor, and pending or posted status. Ask which billing period it represents rather than guessing from the statement date.
- Separate the two outcomes: You need confirmation about future renewal and a review of the payment already shown. One does not automatically resolve the other.
- Request a cancellation-versus-charge review by phone: Present the timeline and ask why this transaction followed the recorded cancellation, what account action remains, and whether the payment can be reviewed for a refund. Retain the written response and any refund reference.
Common Problems
- You only have a cancellation request acknowledgement: Ask whether the request was completed and on what date.
- The charge belongs to another product or account: Identify the plan you want addressed before making further changes.
- A refund is approved but absent from the statement: Follow up using the approved amount, date, destination, and reference rather than submitting a fresh cancellation.
Contact Support
Wrestling with automated chatbots is pointless when real cash is involved. Skip the slow email queues and jump straight to the voice line. Connect with the finance specialists by ringing (855) 945-5553. They possess the tools to view your Chargehive history and rectify the erroneous billing.
If charges continue after cancellation
Confirm the cancellation status and review the latest payment record first. If another charge appears or the account still shows an active plan, call (855) 945-5553 with the charge date, amount, receipt, and cancellation confirmation ready.
Never share your password or full payment-card number.
Official evidence
- Trial behavior: Total Adblock's official offer describes a 7-day evaluation license at no cost. Official billing guidance says paid subscriptions automatically renew unless canceled, so check the checkout or order terms to confirm whether your offer converts to a paid subscription.
- Refund timing: The official refund policy says most approved refunds are processed within 24–48 hours after approval; some may take up to 10 working days depending on the payment provider. App-store purchases follow the store's refund process.
15 FAQs
- What caused this subsequent bill? Usually, it is either a secondary profile or a lag in the processing system.
- Will the week-long trial charge me automatically? The official offer describes a 7-day evaluation license at no cost; check the checkout or order terms to confirm whether your offer converts to a paid subscription.
- When will I see my refund? Expect a turnaround time of 24 to 48 hours; instant returns do not exist.
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What if a new payment appears after the cancellation date?
Compare the posted transaction with the cancellation reference, product, account, and renewal date. Ask which billing period the entry covers and provide both records so the review addresses the actual sequence. -
Do they use Paddle? No, Chargehive manages the payments.
- Should I send a support ticket? A phone call is far superior and faster.
- Is a pending charge permanent? Not always, but verifying over the phone is wise.
- Does this affect Canada too? Yes, both CA and USA residents encounter this.
- Could my partner have subscribed? It is quite possible, leading to duplicate household charges.
- Is an invoice ID mandatory? No, providing your registered email is typically sufficient.
- Should I call my credit card issuer? Always consult the merchant's support first.
- Is this fraudulent behavior? Generally, it is just a synchronization glitch.
- Can I get my cash back immediately? No, processing always demands 1 to 2 business days.
- What proves my cancellation? The automated closure message in your inbox is your best defense.
- How do I talk to a human? Dial (855) 945-5553 immediately.
Conclusion
Present the charge and cancellation evidence together, with the product and account clearly identified. Retain the explanation of the new entry and any separate confirmation about future renewal. For help with a failed cancellation step or missing confirmation, call (855) 945-5553 with the subscription details and case reference ready.